ASPGulf Support Centre - Proactive delivery, personal touch!
Customer Survey

Thank you for participating in this e-Survey. Your candid evaluation of ASPGulf's services is invaluable and much appreciated. We are working to improve our quality of service to keep pace with your needs on a world-class level.

PARTICIPANT INSTRUCTIONS: (Completion is estimated at 5-8 minutes)

For multiple-choice questions, use your mouse to click the radio button next to your selection or, if selections are in a dropdown menu, click directly on the menu item to highlight it as your choice.

For "open comment" questions, use your computer keyboard to type in your comments in the open rectangle box.
   
How satisfied are you with the value you receive from ASPGulf's products and services?

 

How satisfied are you with each of the following aspects of ASPGulf's services?
   
Service quality
Services prices
Ability to meet your needs

 

Please rate our customer care on the following dimensions:
   
Answering your calls quickly
Getting the right person to help you
Did the support desk return your call when they promised they would phone you back?
How satisfied are you with the time taken to return your call?
Professionalism and courtesy
Resolving service-related issue(s).
Escalating service-related issues when required.
How satisfied are you with the Quality of Service provided by the Technical Account Manager & Help Desk Agent

 

How satisfied are you with our sales representative in each of the following areas:
   
Keeping in regular contact
Learning your business
Matching services to your needs
Getting you the most cost-effective solution.

 

Which of the reasons below had the most impact on your decision to do business with ASPGulf? (Select all that apply)
 
1. Cost     2. Quality     3. Functionality     4. Range of Services     5. Reputation
 

 

How satisfied are you with ASPGulf in each of the following areas:
   
Ease of doing business
Invoicing
Flexibility of contract terms
Flexibility of pricing models
Strategic partnering

 

Given your experiences with ASPGulf, how likely would you be to:
   
Continue to use existing products
Purchase additional products
Continue to use existing services
Purchase additional services
Recommend us to someone else

 

Please rate the overall performance of ASPGulf's entire Organization.
 
1. Excellent 2. Good 3. Average 4. Fair 5. Poor
 
Please tell us what we should do to improve the quality of support we provide to you or your organization:
 

 

Optional Information
   
If you would like to be contacted by ASPulf services' management to discuss your needs or any service issues you may have, please fill in the information below. If not, scroll past to the "Submit Survey" button.
   
   
Name Organisation
Phone Number Email Address
Ext
Address Country
City
   
 

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