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How satisfied
are you with the value you receive from ASPGulf's products
and services? |
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How
satisfied are you with each of the following aspects of
ASPGulf's services? |
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Service quality |
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Services prices |
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Ability to meet
your needs |
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Please
rate our customer care on the following dimensions: |
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Answering your
calls quickly |
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Getting the right
person to help you |
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Did the support
desk return your call when they promised they would phone
you back? |
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How satisfied
are you with the time taken to return your call? |
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Professionalism
and courtesy |
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Resolving service-related issue(s). |
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Escalating service-related issues when required. |
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How satisfied are you with the Quality of Service provided by the Technical Account Manager & Help Desk Agent |
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How
satisfied are you with our sales representative in each
of the following areas: |
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Keeping in regular
contact |
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Learning your
business |
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Matching services to your needs |
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Getting you the most cost-effective solution. |
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| Which
of the reasons below had the most impact on your decision
to do business with ASPGulf? (Select all that apply) |
1. Cost
2. Quality
3. Functionality
4. Range of Services
5. Reputation
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How
satisfied are you with ASPGulf in each of the following
areas: |
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Ease of doing
business |
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Invoicing |
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Flexibility of
contract terms |
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Flexibility of
pricing models |
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Strategic partnering |
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Given
your experiences with ASPGulf, how likely would you be
to: |
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Continue to use
existing products |
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Purchase additional
products |
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Continue to use
existing services |
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Purchase additional
services |
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Recommend us to
someone else |
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